ZilanFresh - AirCon with Exhaust Hose

AeroCool (7.9 kg boxed) is our flagship cooler. Wide, tall and sturdy, it's built to last. It cools rooms up to 23 m², making it perfect for a living room, bedroom or home office. It's the ideal pick if you want the best balance of power and quiet.

Artikka is a brand of Tek Distribution, a family of brands that has already cooled more than 21,000 homes across Europe and is now bringing that expertise to Australia. We specialise in affordable cooling that needs no installation and no hassle. Our goal: effective coolers at a fair price, backed by customer service that actually picks up the phone.

Every AeroCool comes with a 2 year warranty, and our support team is here to help before, during and after your purchase.

Got a question? We're here for you:

🇦🇺 Phone: [AU PHONE NUMBER]
📧 Email: [AU EMAIL]

You can also chat with our team directly using the chat at the bottom right of your screen.

Orders are delivered in 1 to 2 business days to metro areas and 3 to 4 business days to regional areas, from the moment your order is confirmed. As soon as your parcel ships, you'll automatically receive an email and SMS with a real time tracking link, so you can follow your delivery every step of the way, from our warehouse to your door.

We deliver Australia wide

Yes, absolutely.

By default, your order is delivered to your home. As soon as it ships, you'll receive a tracking link by email and SMS. From that link, you can redirect your parcel to a Parcel Locker or Post Office of your choice at no extra cost, leave delivery instructions or choose a safe place. Everything is managed directly from your tracking link.

You can pay directly on our website with Visa, Mastercard, American Express, PayPal, Apple Pay, Shop Pay.

All transactions are 100% secured with SSL encryption. Your card details are encrypted and never stored on our servers.

Every AeroCool is covered by a 2 year warranty from the date you receive it.

If something goes wrong during the warranty period, our support team handles everything: sending a spare part, arranging a repair, or replacing your unit completely if needed.

Simply email our customer service team at [AU EMAIL] with your order number and a short description of the issue, and we'll take care of the rest.

Keep your invoice or order confirmation email: it's your proof of purchase and you'll need it for any warranty claim.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

At Artikka, we want you to be completely happy with your purchase. That's why you get a 30 day trial period from the day your order arrives. If AeroCool isn't right for you, you can send it back for a full refund.

Just email us at [AU EMAIL] and our team will organise the return of your unit.

For your return to be accepted, the product must be in perfect condition, complete, and returned with all accessories and documents (remote control, user manual, etc.).

⚠️ Top tip: keep your original box for the full 30 day trial period. It's the easiest way to make sure your return is quick, simple and damage free.

Please note that return shipping costs for change of mind returns are paid by the customer.

Our team is available Monday to Friday, 9am to 5pm (Sydney time) to answer all your questions, before, during or after your purchase.

By phone:
🇦🇺 [AU PHONE NUMBER]
Monday to Friday: 9am to 5pm (Sydney time)

By chat:
Click the chat icon at the bottom right of your screen to talk directly with a member of our team. Chat is available during the same hours as our phone line.

By email:
📧 [AU EMAIL]: we reply to every email within 24 business hours.