Return & Refund Policy

ROLLA STUDIO

At ROLLA STUDIO, we stand behind the quality and craftsmanship of our products. If your order does not meet your expectations, we’re here to help.

1. Return Eligibility

You may request a return or refund if:

• Your item arrives damaged

• Your item is defective

• Your item is not as described

• You are not satisfied with your purchase

Return requests must be submitted within 30 days of delivery.

2. Condition of Returned Items

To be eligible for a return, items must be:

• Unused and in original condition

• Returned with all original packaging, accessories, and components

• Free from signs of misuse, damage, or modification

Items that are incomplete, damaged due to improper handling, or returned without original packaging may not be eligible for a refund.

3. Non-Returnable Items

The following are not eligible for return:

• Items damaged due to improper installation or misuse

• Items returned outside the 30-day return window

• Items showing signs of alteration, modification, or unauthorized repair

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and include:

• Clear photos or videos of the item

• Photos of the original packaging and shipping label

Once verified, we will offer a replacement or a full refund, at no additional cost.

5. Return Process

To initiate a return, please contact our support team:

📧 support@rolla-studio.com

Please include:

• Your order number

• Reason for return

• Photos or videos (if applicable)

Our team will review your request and provide return instructions.

⚠️ Please do not return items without prior authorization.

6. Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, return shipping costs will be covered by ROLLA STUDIO.

• If the return is due to personal preference, return shipping costs are the responsibility of the customer.

7. Refunds

Once your return is received and inspected:

• Refunds will be processed to the original payment method

• Processing time: 5–10 business days, depending on your bank or payment provider

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

8. Exchanges

We offer replacements for defective or damaged items.
At this time, we do not offer direct exchanges for color or preference changes.

9. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

• Check with your bank or payment provider

• Then contact us at support@rolla-studio.com

10. Contact Information

ROLLA STUDIO
📍 18027 Bishop Ave
Carson, CA 90746
United States

📧 support@rolla-studio.com
📞 +1 213 857 0595